Decision details

Corporate Complaints Procedure

Decision Maker: Cabinet (Resources) Panel

Decision status: Recommendations approved

Is Key decision?: Yes

Is subject to call in?: Yes


To approve the amendments to the corporate complaints procedures.


That the amendments to the Corporate Complaints Procedures to put in place a 12- month time limit for making a corporate complaint and revisions to the compliment process be approved.

Report author: Sarah Campbell

Publication date: 03/04/2019

Date of decision: 02/04/2019

Decided at meeting: 02/04/2019 - Cabinet (Resources) Panel

Effective from: 10/04/2019

Accompanying Documents: