Issue - meetings

Chris Howell, Commercial Regulation Manager, outlined a Mystery Shopper Exercise undertaken by Licensing Compliance in order to evaluate the operation, usage, accessibility and equal access provided to people who were physically disabled when using Hackney Carriages and Private Hire Vehicles.

He highlighted the key findings and asked Members to approve the extension of the Mystery Shopper Exercise to include individuals who identified as having a protected characteristic as defined under the Equality Act 2010.

Councillor Muston proposed the recommendations and Councillor Bolshaw seconded the recommendations.  

Resolved:

That Members of the Non-Statutory Licensing Committee:

1. Approved the extension of the Mystery Shopper Exercise in relation to private hire and hackney carriage licensed vehicles.
2. Noted the evaluation of the Mystery Shopper Scheme at Appendix 1.