Issue - meetings

Housing Managing Agents Performance Monitoring Report - Quarter Four January to March 2020

Meeting: 08/07/2020 - Cabinet (Item 9)

9 Housing Managing Agents Performance Monitoring Report - Quarter Four January to March 2020 pdf icon PDF 146 KB

[To review the Housing Managing Agents Performance Monitoring Report - Quarter Four January to March 2020]

Additional documents:

Decision:

That the performance of Landlord Services, Homelessness Services and the Home Improvement Agency for quarter four 2019-2020 be noted.

Minutes:

Councillor Jacqueline Sweetman presented the report on the performance of Wolverhampton Homes (WH) and the Tenant Management Organisations (TMO) in managing and maintaining Council owned properties during quarter four (January to March) of 2019-2020. Overall Wolverhampton Homes and TMOs had generally performed well on rent management, repairs management and voids and allocations during the period, but there were indicators that the Council would need to be aware of. The report also included performance of Wolverhampton Homes in the delivery of homelessness services as part of a service level agreement with the Council. The performance indicators showed an improved position from the previous year.  Councillor Sweetman also reported on action the Council had taken with its partners to move residents out of a homelessness situation into appropriate accommodation.  Ongoing work to support people to transition from homelessness and to take more control of their lives would be monitored to assess how they are working. 

 

Resolved:

That the performance of Landlord Services, Homelessness Services and the Home Improvement Agency for quarter four 2019-2020 be noted.