Issue - meetings

Digital Transformation Programme 2017 to 2019

Meeting: 27/09/2017 - Resources and Equality Scrutiny Panel (Item 6)

Digital Transformation Programme 2017 to 2019

To consider a presentation from the Head of ICT on the Council’s Digital Transformation Programme 2017 to 2019.

Minutes:

Andrew Hoare, Digital Transformation Director, presented an update on the Digital Transformation Programme 2017 – 2019, to provide an awareness of the next phase of the programme and the operation over the next 18 months. The main deliverables so far were the customer platform, business intelligence and single view. The customer platform opened availability and there had been 16,000 registrations for online customer accounts. The online services were still limited so the take-up reflected availability. Services were being developed and the second phase of the programme would accelerate take-up.  The statistics showed that the service was used 24/7 which was positive.

 

The Panel queried whether the online service was user-friendly for all and the Digital Transformation Director confirmed that guest access was enabled for some services and users could use the service on behalf of others. The Business Intelligence was providing greater insights from the data that the Council holds. The Single View improved the data quality and would enable the Council to detect fraud.

 

Three strategic themes were driving the next phase of the programme, empowered customer, enable employee and capable organisation. These were needed to ensure an agile and collaborative workforce. Following queries from the Panel, the Digital Transformation Director confirmed that new pressures would appear throughout the programme which would impact the priority lists. Currently, work was being undertaken to ensure that more payments could be made online which would deliver savings. The programme as a whole would enable change and ensure that the Council moved forwards and could deliver services in the most efficient way.

 

The meeting closed at 20:10.