Issue - meetings

Housing Managing Agents Performance Monitoring Report – Quarter Two July 2017 to September 2017

Meeting: 04/12/2017 - Cabinet (Performance Management) Panel (Item 5)

5 Housing Managing Agents Performance Monitoring Report – Quarter Two July 2017 to September 2017 pdf icon PDF 190 KB

[To review and comment on the quarterly monitoring report]

Minutes:

Jennie Lewington, Service Lead, Housing Strategy – Housing Services

presented the report on the performance of Wolverhampton Homes (WH) and the Tenant Management Organisations (TMOs) in managing and maintaining Council owned properties during quarter two (July to September 2017).  Generally, there was good performance across all the performance indicators.

 

In response to Councillor John Reynolds, the Service Lead, Housing Strategy gave an update on the Dovecoat TMO Organisation and Staff Review.  The TMO Board had rejected the findings from the HR Consultant who undertook the review.  The Council continued to support the TMO Board on the issues identified in the Consultant’s report and to support them to improve other practises.

 

The Chair reported that this would be Lesley Roberts, Strategic Director for City Housing’s last meeting at the Panel before she retired from the Council at the end of January 2018.  Along with other members of the Panel, the Chair placed on record his thanks and appreciation to the Strategic Director for her contributions to the work of the Panel, the Council and Wolverhampton Homes and wished her the best for the future.

 

Resolved:

That the performance of the housing managing agents for quarter two of 2017/2018 be noted.