[To approve amendments to the corporate complaints procedures]

That the amendments to the Corporate Complaints Procedures to put in place a 12- month time limit for making a corporate complaint and revisions to the compliment process be approved.

Councillor Roger Lawrence presented the report on a proposed amendment to the Corporate Complaints Procedure to put in place a 12-month time limit for making a complaint and to include a compliment process. The proposal would bring the Council in line with best practice and policy from other local authorities, the Local Government and Social Care Ombudsman and public bodies; provide consistency in approach; and provide effective early information to local people who may wish to raise a complaint.

Resolved:

That the amendments to the Corporate Complaints Procedures to put in place a 12- month time limit for making a corporate complaint and revisions to the compliment process be approved.