Agenda and minutes

Cabinet (Performance Management) Panel - Monday, 15th June, 2015 5.00 pm

Venue: Committee Room 2 - 3rd Floor - Civic Centre. View directions

Contact: Dereck Francis  Tel: 01902 555835 or Email:

No. Item


Apologies for absence


Apologies for absence were submitted on behalf of Cllrs Steve Evans, Roger Lawrence and John Reynolds.


Declarations of interests


No declarations of interests were made.


Minutes of the previous meeting (23 February 2015) pdf icon PDF 88 KB

[For approval]



That the minutes of the previous meeting held on 23 February 2015 be confirmed as a correct record and signed by the Chair.


Matters arising

[To consider any matters arising from the minutes of the previous meeting]


With reference to Minute No. 6 (Corporate Performance Report – Quarter Three 2014/15), Cllr Sandra Samuels gave a verbal response to questions raised at the last meeting regarding infant mortality rates and promoting sports in school.


Corporate performance report quarter four 2014/15 pdf icon PDF 1 MB

[To receive and comment on the quarter four performance]


Charlotte Johns, Head of Transformation presented the quarter four corporate performance report for 2014/15.  She highlighted the three measures that were currently rated red and were therefore underperforming.


Cllr Val Gibson reported that the update on the Looked After Children (LAC) had been reported to the recent away day.


Regarding the indicators ‘working days lost’ and ‘appraisals’, Cllr Paul Sweet reported that work was underway and a report would be presented to Cabinet on a more simplified appraisal system and recording/monitoring system.



That the performance on the corporate performance indicator for quarter four 2014/15 be received and noted


Housing managing agents performance monitoring report - quarter three 2014/15 pdf icon PDF 757 KB

[To receive and comment on the quarter three performance]


The Panel reviewed performance monitoring information on Wolverhampton Homes and the Tenant Management Organisations (TMOs) management and maintenance of Council owned properties during quarter three of the 2014/15 financial year. 


Kenny Aitchison, Service Manager Housing Strategy and Development reported that the monitoring report showed that Wolverhampton Homes (WH) was making good year in year progress and compared favourably to the same period in 2013/14. He reported on the indicators satisfaction, complaints, rent arrears and repairs where performance was off target and explained that the causes for the performance had been identified and the issues addressed. The only issue from the TMOs performance was that re let times were off target but this it was not a cause for concern.


Lesley Roberts, Wolverhampton Homes reported that the latest data showed rent arrears at 0.87% which was below its 1% target.   The Service Manager Housing Strategy and Development would be able to confirm this once he received the data for quarter four.


Cllr Peter Bilson welcomed performance report and commented that it was encouraging news that Wolverhampton Homes and the TMOs were all performing well.  He also informed the Panel that new benchmarking arrangement for WH was being explored.  In light of the change in the way WH delivered the response repairs service across the city, consideration would need to be given to how performance of this new method of operation was monitored and reported in the Panel.    



            That the performance of the housing management agents for quarter three of 2014/15 be received and noted.


Information Governance performance report - quarter four 2014/15 and year end pdf icon PDF 207 KB

[To receive and comment on the quarter four performance]

Additional documents:


Adam Hadley, Group Manager - Democracy reported that there had been a 1% dip in performance on Freedom of Information (FOI) response rates between quarters three and four of 2014/15 and that the Subject Access Request (SAR) response rate had improved form 81% to 88% during the same period.  The year-end report showed a performance rate of 95% for FOI requests and an 82% SARs response rate.


The Group Manager - Democracy also reported that he was working with the Charlotte Johns, Head of Transformation to ensure that all new starters undertake the mandatory Information Governance training.



            That the quarter four 2014/15 and year end performance for Information Governance be received and noted.