Agenda and minutes

Our Council Scrutiny Panel - Wednesday, 16th November, 2016 6.00 pm

Venue: Committee Room 3 - 3rd Floor - Civic Centre. View directions

Contact: Earl Piggott-Smith  Tel: 01902 551251 or Email:

No. Item




Apologies were received from the following members of the panel:


Cllr Jacqueline Sweetman

Cllr Caroline Siarkiewicz

Cllr Louise Miles

Cllr Rita Potter

Cllr Milkinder Jaspal – Cabinet Member Governance


Declarations of interest


There were no declarations of interest recorded.


Minutes of previous meeting (14 September 2016) pdf icon PDF 73 KB

[To approve the minutes of the previous meeting as a correct record]




Cllrs Udey Singh should have been recorded as submitting apologies for the meeting.


Outcome of the Local Government Association Finance Peer Review


The Cabinet Member for Resources commented that *the reference refers to the issue of slippage in the capital programme and the need for more realistic forecasting. The Cabinet Member supported this approach and highlighted the importance of good forward financial planning.


Budget Update and Review


The panel queried the reasons for the increase in the overall deficit figure of £9.9 million in the Collection Fund. The Director of Finance explained that the Council has to make provision to meet successful appeals about business rates. The Director of Finance *commented that making adequate provision to meet the cost of successful business rates appeals is a challenge for all local authorities.


That the minutes of the meeting held on 14 September 2016, subject to the agreed changes, be approved as a correct record and signed by the Chair.




Matters arising

[To consider any matters arising from the minutes]


Minute 5: Outcome of the Local Government Association Finance Peer Review


Cllr Andrew Wynne chaired the review group held on 15 November 2016 to consider the Council’s overall financial strategy. Cllr Wynne commented that the meeting was very constructive and the information provided gave a positive snapshot view of the local economy.


Budget Review - Draft Budget 2017/18 pdf icon PDF 217 KB

[Mark Taylor, Director of Finance, to present report]


Mark Taylor, Director of Finance, gave an brief of the report and invited panel comments on the update information about the Council’s finances. The panel welcomed the report.



            The Panel noted the report and information provided about the Council finances.


Draft Budget and Medium Term Financial Strategy 2017/18 - 2019/20 pdf icon PDF 249 KB

[Mark Taylor, Director of Finance, to present report]


Cllr Andrew Johnson, Cabinet Member Resources, introduced the report and invited panel members feedback on the budget proposals. The Cabinet Member advised the panel that there had been a good attendance at public meeting events arranged by the Council to explain the budget savings proposals. The Chair advised the panel that comments on proposals would be collated and sent to Scrutiny Board. The panel discussion on the budget proposals are shown below:


Appendix A


Corporate Administration Review


Colin Parr, Head of Governance, explained that the £50,000 savings would be achieved by deleting unfilled held vacancies. The savings target of £250,000 for 2018/19 is an indicative figure.


Organisational Development


The Head of Governance explained how the savings target would be achieved and referred to the use of Agresso as example of savings that could be achieved as a result of introducing changes in current working practices.


Further development of YOO Recruit


The Cabinet Member for Resources explained how the savings target would be achieved by entering into a partnership with a recruitment agency that would help generate savings. The panel queried the rationale for the Council wanting to involve an external agency which would be reduce the current level of income. The Cabinet Member explained that in order to grow the business the Director of Finance would be required to dedicate more time to manage the project and the view of the Council was that this would not be appropiate. The Cabinet Member for Resources explained that the Council would retain control of the project and determine its future direction. The project would retain its public sector ethos. The Cabinet Member for Resources commented that the aim of the planned change is to make the service attractive to external companies. The Cabinet Member for Resources explained how future risks would be managed to ensure that the Council is guaranteed to receive an agreed level of income.


Governance Service Restructure


No comments


Review of External Legal Fees


No comments


School Admission Appeal Fees


The Head of Governance explained that Council incurs considerable costs in dealing with admission appeals on behalf of schools, particularly when hearings do not go ahead as planned.


In addition, the increasing number of appeals has added to the demand on staff resources. The Head of Governance explained that changes will be made to the current service level agreement and that work will be done to look at the feasibility of offering the appeal service to schools outside Wolverhampton who may be interested in buying the service.


The panel discussed the risk of schools choosing to buy in appeal services from another provider. The Head of Governance explained that there would be market testing work done to check that the fees cover the costs involved providing the service.


Appendix B


The panel discussed the Council’s approach to budget management and forecasting. The Cabinet Member for Resources explained that rationale underpinning the budgetary assumptions detailed in the report. The Director of Finance explained that the work had been informed by  ...  view the full minutes text for item 6.


Future Works - Digital Transformation Programme Update pdf icon PDF 1 MB

[Andy Hoare, Head of Service ICT, will present update report on the Digital Transformation Programme]



Andy Hoare, Head of ICT, gave an overview of the progress against the delivery of the Future Works Digital Transformation Programme. The Head of ICT advised the group that the programme has been operating for 12 months.  The Head of ICT explained the aims of the programme and explained that it consisted of four integrated themes of work.


The Head of ICT explained the governance and project management arrangements for the programme. The programme is supported by a mix of council employees and external contractors.  The Head of ICT commented on the work done to ensure the Council becomes self-sufficient in the future through activities aimed at transferring skills and knowledge to Council employees from specialist contractors and others.


The Head of ICT gave some examples of the progress made by each of the project streams and the benefits to the Council of delivering services more efficiently and how the information collected by the programme is being used to support decision making across all levels of the Council. The Head of ICT commented on work done to enhance the service in response to customer feedback and to look for opportunities to improve the quality of data. The Head of ICT commented on the work currently underway to allow citizens to engage with the Council by registering on-line and creating a ‘My Account’. The service will take citizens to a menu of council services.

The current range of services will be further enhanced in the New Year by adding other services to the menu that can be accessed using a range of devices.


The panel queried the vision for the Digital Transformation Programme and expressed concern that when such changes were introduced elsewhere, with the stated aim that people would have choices about how to access Council services, the changes introduced resulted in the services only being accessed digitally.


The Head of ICT reassured the panel that the aim of the programme is to offer good digital alternatives to existing communication methods so that people used whichever channel is convenient for them. The programme will adopt ‘digital by design’ principles and not ‘digital by default’, where citizens will retain a choice about how they access council services.


The panel queried the data protection implications of the information that residents need to register to access online services and the potential for people to abuse the system by giving false details. The Head of ICT explained the authentication process used to confirm someone’s identity. A user will be asked to provide a valid email address to activate an account and this will be used for all future communication. In addition, a person can choose to access some digital services as a guest user. The Head of Service explained that in the future the system will be able collate information from other sources to assist in the verification of a person’s identity.


The panel discussed the future expansion of the ‘My Account’  portal and the planned future rollout of the services that will be  ...  view the full minutes text for item 7.


Terms of Reference and Nominations for Specific Reserves Working Group pdf icon PDF 172 KB

[Claire Nye, Chief Accountant, to present report to establish the terms of reference for a working group to review the Council’s specific reserves and to agree the membership of the working group.]


The panel were invited to support the establishment of the specific reserves working group. The scrutiny officer advised the panel of members of the working group.



            The panel agreed to establish the specific reserves working group and approved the terms of reference.