Issue details

Quarter One 2021/22 Social Care, Public Health and Corporate Complaints Report

The Scrutiny Board is recommended to:

Review complaints management and performance for the period 1 April 2021 to 30 March 2021.


Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk.

Reason for Scrutiny: The Scrutiny Board is asked to note: 1. The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as detailed in Appendix 3 (Section 1). 2. All the other complaints activity governed by the Corporate Complaints Procedures as detailed in Appendix 3 (Section 2).

Agenda items

Documents

  • Quarter One 2021/22 Social Care, Public Health and Corporate Complaints Report