Review complaints management and performance
for the period 1 April 2017 to 31 March 2018
Decision type: Non-key
Decision status: For Determination
Wards affected: Not applicable;
Department: Place
Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk, Sue Handy, Head of Customer Service Email: sue.handy@wolverhampton.gov.uk, Chris Rock Email: chris.rock@wolverhampton.gov.uk.
Reason for Scrutiny: This is a combined annual complaint report to Scrutiny Board covering all complaints and compliments received by the Council in relation to Social Care services, Public Health services and Corporate services. Section 1 of the reports relates to statutory complaints activity for Adult Social Care, Children and Young People Social Care and Public Health and Section 2 relates to all other complaints activity governed by the corporate complaints procedures