Issue details

Corporate Complaints Procedure

To approve the amendments to the corporate complaints procedures.

Decision type: Key

Reason Key: Affects 2 or more wards;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 04/02/2019

Decision due: 2 Apr 2019 by Cabinet (Resources) Panel

Lead member: Councillor Val Gibson, Cabinet Member for Governance

Lead director: Mark Taylor, Deputy Chief Executive

Department: Place

Contact: Sarah Campbell, Complaints Manager Email:


Agenda items


  • Corporate Complaints Procedure