Issue details

Quarter 3 Social Care, Public Health and Corporate Complaints Report

1. Review complaints management and performance for the period 1 October 2018 to 31 December 2018.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Department: Place

Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk.

Reason for Scrutiny: The Scrutiny Board is asked to note: 1. The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as listed in section 1 of the report. 2. All the other complaints activity governed by the Corporate Complaints Procedures as listed in section 2 of the report.

Agenda items

Documents

  • Quarter 3 Social Care, Public Health and Corporate Complaints Report