Review complaints management and performance
for the period 1 July 2019 to 30 September 2019
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Department: Corporate
Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk.
Reason for Scrutiny: The Scrutiny Board is asked to note: 1. The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as listed in section 1 of the report. 2. All the other complaints activity governed by the Corporate Complaints Procedures as listed in section 2 of the report.