Decision details

Hybrid Mail

Decision Maker: Leader of the Council

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

The Revenue and Benefits Service administer housing benefit, council tax support and discretionary housing payments, the assessment, billing and recovery of council tax, business rates, business improvement district levies and recovery of sundry debts. This requires the issuing of a variety of letters, demands and recovery communications, which is the purpose of the proposed new contract.

Decision:

1.     Approved the award of a contract for Hybrid Mail following a further competition to Critiqom Limited, Document House, Phoenix Crescent, Bellshill, Lanarkshire, ML4 3NL. This will be for an initial term of three years with the option to extend for an additional two years with a contract value of £750,000.

Publication date: 13/04/2022

Date of decision: 17/04/2021

Accompanying Documents: