Issue - meetings

The Board noted that there were some extremely positive statistics in the report and that the complaints under Children and Young People were very low considering the number of young people the Council dealt with.

The Board noted Page 5 of the report and the graph which members considered could be interpreted to show that there was at least one complaint in every area of activity which was not the case as there were a whole host of categories where there were no complaints.

Resolved:     1.       That Scrutiny Board notes the Statutory Complaints Activity for Adult Social Care, Children and Young People and Public Health, as listed in section 1 of the report.  

2.       That Scrutiny Board notes all the other complaints activity governed by the Corporate Complaints Procedures as listed in section 2 of the report.