Issue - meetings

[To provide an update of the Fund’s customer engagement activity from 1 October to 31 December 2018, in line with its Customer Engagement Strategy]

Simon Taylor, Head of Pensions presented the main highlights from the update report of the Fund’s customer engagement activity from 1 October to 31 December 2018, in line with its Customer Engagement Strategy.

The Chair commented that customer engagement was of vital importance to the Committee. Therefore, whatever the Fund could do to demystify the pensions service to existing and prospective scheme members was welcomed.

Resolved:

1.    That the revised Customer Engagement Strategy and associated Customer Engagement Plan (appendices C and D to the report) as outlined in section 12 to the report be approved.

2.    That the engagement activity and informed service development be noted.