Issue - meetings

Quarter 3 Social Care, Public Health and Corporate Complaints Report

 

 

Meeting: 09/07/2019 - Scrutiny Board (Item 7)

7 Quarter 3 Social Care, Public Health and Corporate Complaints Report pdf icon PDF 745 KB

[To review complaints management and performance for the period 1 October 2018 to 31 December 2018.]

 

Minutes:

The Board received a report reviewing complaints management and performance for the period 1 October 2018 to 31 December 2018.

 

The Board noted that one complaint had been upheld in relation to elections and the Head of Governance stated that he would confirm what this was in relation to.

 

Resolved:

 

That the Scrutiny Board note:

 

1.       The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as listed in section 1 of the report. 

2.       All the other complaints activity governed by the Corporate Complaints Procedures as listed in section 2 of the report.