Issue - meetings

The Board considered the Quarter 1 Social Care, Public Health and Corporate Complaints Report for 2019.  The Council’s Customer Feedback Team handled complaints, compliments and service enquiries from members of the public.  Those relating to social care and public health matters fell under a statutory framework, while the remainder were handled under the council’s policy. The report provided an overview of the contacts received during the first quarter of 2019/20.

Resolved: (1) That Scrutiny Board note:

1. The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as listed in section 1 of the report. 
2. All the other complaints activity governed by the Corporate Complaints Procedures as listed in section 2 of the report.
3. The new layout and structure of quarter one complaints report.