Agenda and minutes

Cabinet (Performance Management) Panel - Monday, 24th June, 2019 5.00 pm

Venue: Committee Room 3 - Civic Centre, St Peter's Square, Wolverhampton WV1 1SH

Contact: Dereck Francis  Tel: 01902 555835 or Email:

No. Item


Apologies for absence


Apologies for absence were submitted on behalf of Councillors Louise Miles and John Reynolds.


Declarations of interests


No declarations of interests were made.


Minutes of the previous meeting - 18 March 2019 pdf icon PDF 304 KB

[For approval]



That the minutes of the previous meeting held on 18 March 2019 be approved as a correct record and signed by the Chair.


Matters arising

[To consider any matters arising from the minutes of the previous meeting]


There were no matters arising from the minutes of the previous meeting that were not otherwise covered elsewhere on the agenda.


Housing Managing Agents Performance Monitoring Report – Quarter Four January 2019 to March 2019 pdf icon PDF 141 KB

[To review and comment on the performance and key areas for improvement]

Additional documents:


Melissa Green, Client Relationship Manager, Housing Managing Agents presented the report on the performance of Wolverhampton Homes and the Tenant Management Organisations (TMOs) in managing and maintaining council owned dwellings during 2018-2018.  Overall Wolverhampton Homes and the TMO’s had performed well during the quarter, with only a few indicators being outside of target. The majority were either within target or within acceptable tolerance levels.  


Anthony Walker, Homelessness Strategy and External Relationships Manager presented the section of the report on Wolverhampton Homes performance against the delivery of homelessness services on behalf of the Council.  In response to matters arising from the minutes of the previous meeting, he reported that there had been a slight increase in the take up of the Rent Bond Scheme, but there was still work to do to encourage private sector landlords to take on tenants even with a rent deposit guarantee in place.  The Homelessness Strategy and External Relationships Manager also sought the views of the Panel on the performance monitoring information they wished to see in future reports. 


Members of the Panel requested that the performance monitoring data be humanised to more easily understand and then focus on the provision of better services.  They also requested information on numbers of families affected by the introduction of Universal Credit; the net costs to the Council of the Government’s roll out of Universal Credit; information on the Rent Bond and Rent with Confidence schemes; and benchmarking information against other social housing providers.  The Homelessness Strategy and External Relationships Manager reported that in addition to Wolverhampton Homes tenants who were affected by Universal Credit, there were also people who could not gain access to private sector accommodation.  The Housing Service was looking at a strategy to help address some of these issues.


Members of the Panel praised the work of Wolverhampton Homes, the TMOs and the Council’s housing services against the background of the roll out of Universal Credit. They also commended Wolverhampton Homes for undertaking fire safety checks to all of the properties they manage on  behalf of the Council. This gave an assurance that tenants are safe in the homes City of Wolverhampton Council is responsible for.  They also emphasized the need to wherever possible work with tenants to help them avoid getting into debt rather than taking legal action against tenants in arrears; and to continue to work with colleagues in the private rented housing sector to promote the Rent Bond Scheme. The Panel also welcomed the homelessness developments referred to in the report and noted new service proposals approved at Cabinet on 5 June 2019 to tackle homelessness, which included approval of resources and the use of an additional ten Council housing properties for temporary accommodation use


The Chair asked about the framework of prevention methods in place to tackle homelessness and the provision available to meet the needs of people leaving the judicial system. The Homelessness Strategy and External Relationships Manager explained that the framework was around the prevention of homelessness and a  ...  view the full minutes text for item 5.


Information Governance Quarter Four Performance and General Data Protection Regulation (GDPR) Update Report pdf icon PDF 168 KB

[To review and comment on the Information Governance quarter four performance and GDPR update]

Additional documents:


Councillor Sandra Samuels OBE presented the report on Information Governance performance for quarter four (January to March 2019) of 2018-2919. Good performance continued to be maintained on the Council’s response rates to Freedom of Information and Environmental Information Requests (FOR/EIR) and Data Protection /Subject Access Requests. The report also included an update on the next steps following the conclusion of the programme for the implementation of General Data Protection Regulation.



1.     That the quarterly progress update on GDPR be noted.


2.     That the quarter four performance for Information Governance be noted.


Council Performance Management Approach

[To provide an update on the council’s new performance management approach]


Councillor Sandra Samuels OBE delivered a presentation on the Council’s performance management approach for measuring the success of the delivery of the Council Plan 2019 – 2025.  A report would be submitted to the next meeting of the Panel on a refreshed corporate performance framework that would set out the strategic indicators that would be used to measure progress.



That the presentation be noted.