The Scrutiny Board is recommended to:
1. Review complaints management and performance for the period 1 April 2019 to 31 March 2020.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Contact: Sarah Campbell, Complaints Manager Email: firstname.lastname@example.org.
Reason for Scrutiny: The Scrutiny Board is asked to note: 1. The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as detailed in Appendix 3 (Section 1). 2. All the other complaints activity governed by the Corporate Complaints Procedures as detailed in Appendix 3 (Section 2).