Review complaints management and performance
for the period 1 October 2021 to 31 December 2021.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 14 Jun 2022 by Scrutiny Board
Lead member: Cabinet Member for Governance and Equalities
Lead director: David Pattison, Chief Operating Officer
Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk.
Reason for Scrutiny: The Scrutiny Board is asked to note: 1. The Statutory Complaints Activity for Children’s Services, Education Services, Adult Services and Public Health, as detailed in Appendix 3 (Section 1). 2. All the other complaints activity governed by the Corporate Complaints Procedures as detailed in Appendix 3 (Section 2).