Review complaints management and performance
for the period 1 April 2021 to 31 March 2022. Board as to note 1.
The Statutory Complaints Activity for Children’s Services,
Education Services, Adult Services and Public Health, as detailed
in Appendix 3 (Section 1).
2. All the other complaints activity governed by the Corporate
Complaints Procedures as detailed in Appendix 3 (Section 2).
Decision type: Key
Decision status: For Determination
Decision due: 1 Sep 2022 by Governance and Ethics Committee
Lead member: Cabinet Member for Governance and Equalities
Lead director: David Pattison, Chief Operating Officer
Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk.