The Scrutiny Board is recommended to:
1.Review complaints management and performance for the period 1
October to 31 December 2019.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Department: Corporate
Contact: Sarah Campbell, Complaints Manager Email: sarah.campbell@wolverhampton.gov.uk.
Reason for Scrutiny: The Scrutiny Board is asked to review complaints management and performance for the period 1 October to 31 December 2019 and note: 1. The Statutory Complaints Activity for Children’s Services, Adult Services and Public Health, as detailed in Appendix 3 (Section 1). 2. All the other complaints activity governed by the Corporate Complaints Procedures as detailed in Appendix 3 (Section 2).